Upon receipt of your claims, immediate contact is made with your customer in strict compliance with the Federal Fair Debt Collection Practices Act.
Persistent but professional contact is continued with your debtor both verbally and through periodic written correspondence, designed to re-enforce
our efforts, not replace them.
You will be kept informed of the status of our efforts through informative reports on a monthly basis. In addition, your staff can access your accounts
and print standard collection reports via the web through ClientView,
CRFSolutions´ own web-based interface.
PHASE 1: RESEARCH AND FIRST DEMAND
The account is reviewed by the Collection Manager and given to the collection team to begin research to verify the business entity and any assets. CRFSolutions has a number of programs used to research your customers. We have online access to state and regulatory bodies, as well as many other online
researches and skip tracing tools. The initial attempt to contact your debtor by telephone is made. When we reach the appropriate party, we take a very
unconcerned approach and require that immediate payment in full be made.
PHASE 2: FOLLOW-UP DEMAND
If payment in full is not collected within two business days, a follow-up contact is generated, stressing the importance of resolving the account in a
timely manner. If the debtor has voiced a dispute, CRFSolutions
will review the dispute to determine the validity. If there is no valid dispute,
collection efforts are continued and a follow up letter is sent.
PHASE 3: FINAL DEMAND
If payment is full is not collected within seven days from the date of the follow-up demand, a second member of our collection staff will make an
attempt to determine if there is legitimate reason for non payment. If there is none, an attempt for a payment arrangement is made. A follow-up notice
is also generated.
PHASE 4: FINAL DEMAND
If we do not secure a payment arrangement, settlement, or a commitment for dispute resolution within 10 days from the completion of phase 3, a call
is made to your customer indicating this is our final attempt to resolve the balance and that further collection action is imminent. A final demand
letter is generated.
PHASE 5: LITIGATION
If there is no resolution on the account after 35 - 45 days, the collector will forward the account to the Collection Manager for review to determine
if the account should be returned to our client as uncollectible, or referred to our litigation team for legal action.
Testimonial
" Your company is the BEST! The recovery rate you achieved for us was 50% higher then the competing agency's year end results. Your group has
again out performed all other agencies that we had previously utilized here. I am delighted with the job you continue to do for our company "Client: Orange County Register
Logic is a tweeting bird in a green meadow.
- Mr. Spock